The Furoshiki Company's Terms & Conditions

Terms & Conditions - The Furoshiki Company

Our terms and conditions are detailed below. They are subject to change without notice.

Our Trading Address

Prices & Specifications

Paying for Your Goods

Placing Your Order

Product Availability

Order Confirmation

Delivery of Your Item

Cancelling an Unwanted Item

Returning an Unwanted Item

Returning a Faulty or Incorrect Item

Complaints & Comments

 Our Trading Address

The Furoshiki Company's trading address is 12 Heapworth Avenue, Ramsbottom, Lancashire, England, BL0 9EH.

Prices & Specifications

Prices and specifications of our items are set out on our website.

Prices are subject to change without notice.

All specifications including size, weight, colour, appearance and, in the case of our vintage goods, condition are approximate. All item images used on our website are only representative of the goods on offer. Actual colours may vary due to lighting or computer settings. We are happy to provide further details on any of our items that you may be interested in buying.

Where a change occurs that is relevant to your order we will notify you about this. We will cancel or amend the order to reflect the change after getting your input. If you have paid for your order but then decide to cancel it because of a change notified by us we will issue a refund.

Paying for Your Goods

We accept payment through PayPal or by cheque denominated in UK pound sterling or by bank transfer. We won't ship your order before your payment has cleared into our bank account. Please keep in mind that cheques may take 7 working days to clear our bank account. This will effect the delivery date of your product.

Placing Your Order

We offer a variety of items for sale on our website. These may be ordered by browsing our site, adding the item(s) that you want to buy to your electronic shopping cart and then paying for the item(s) via Paypal.

Alternatively, you may want to pay by cheque or bank transfer. In this case please browse our site and make note of the product you would like to buy. E-mail or write to us with the product details. We will notify you regarding the items availability. Where the item is available we will hold it for you for up to 7 days. We must receive your payment within this 7 day period, unless otherwise agreed. In the event that we don't receive your cheque or bank transfer payment within this period we will take the item off hold and make it available for sale to the public.

Product Availability

All our items are offered subject to availability. We sell one-off items as well as other items that may be available in greater numbers. All items displayed for sale on our website are kept in stock.  We update our website regularly but, on occasion, the  item that you order may not be available. In this unlikely event we will contact you to discuss delivery options or cancellation of your order.

Order Confirmation

We aim to confirm our acceptance of your order within 1 working day of your payment being accepted or your cheque clearing. We will notify you of our order acceptance by e-mail unless otherwise agreed.

We reserve the rights to refuse or cancel orders prior to delivery for a number of reasons which include, but are not limited to: the item being out of stock; the order details are incorrect; the order details can not be confirmed; or we believe the order is a prank or fraudulent. If we decline an order we will refund all amounts paid by you, and received by us, in respect of that order.

Delivery of Your Item

We aim to ship your item by the next working day after your payment has cleared into our bank account. We do not charge for our standard shipping service.

Our business days are Monday to Friday excluding public and bank holidays. Our business hours are from 09.00 - 17.00 hrs.

We ship within the UK. For shipment outside the UK please contact us prior to ordering. We will then advise you on our ability to fulfil your order. Should we be able to ship to your destination we will advise you on international delivery options and our corresponding shipping charges.

We ship our items by the Royal Mail. We reserve the right to use other reputable carriers in which case the customer will be advised beforehand.

Goods will typically be received within 3 to 5 working days of despatch. A signature may be required on delivery of your item.

We appreciate that sometimes you may need your order very quickly. We can ship your order using the Royal Mail's Special Delivery ™ Next Day service. This guarantees next working day delivery by 13.00hrs. a signature will be required on delivery of your item by Special Delivery.

We charge £7.50 for sending your order by Special Delivery ™ Next Day. For shipment by Special Delivery payment must have cleared by 13.00hrs on the despatch day to allow us time to prepare and ship your order. To have your goods delivered by Special Delivery please purchase the Special Delivery option from our online shop in addition to the goods that you are buying.

We take great care to pack your items so that they are well protected for a safe and sound journey. Please be aware that "risk" passes to the customer on delivery of the item. We do not accept responsibility for damage or loss to the item after its delivery.

We are mindful of the environmental impact of packaging materials. Accordingly we try to minimise packaging materials and to use environmentally friendly packaging. Our furoshiki products are typically delivered in padded envelopes made with 100% recycled board. Larger/bulkier textile orders may be delivered in recycled cardboard boxes. We use "green" bubble wrap that can be recycled and which is biodegradable.

Cancelling an Unwanted Item

We understand that items bought from websites may look a bit different "in the flesh" and that not all gifts may find a loving home. Accordingly, we understand there may be occasions when you would like to cancel your order.

Should you wish to cancel your order this can be done prior to, as well as after, despatch. To cancel your order you must notify us in writing by e-mail or by post. Written cancellation must be given within 7 working days after your receipt of the goods. Our contact details are listed below.

Our e-mail address: info@thefuroshikicompany.co.uk

Our postal address: 12 Heapworth Avenue, Ramsbottom, Lancashire, England, BL0 9EH

After cancelling your order in writing the item must be returned to us so that we can process your refund.

Returning an Unwanted Item

We will pay approved refunds within 28 days of our receipt of the returned goods.

Unwanted orders must be cancelled in writing prior to their return (see above).

Unwanted items must be returned to us within 14 days of their receipt.

Unwanted items must be returned in the same condition as that received by the customer and with the item's original packaging where this was present.

The customer is responsible for the cost of returning unwanted items.

We offer full refunds on returned unwanted items that are received back at our business address in an unused and saleable condition. A full refund includes the cost of the unwanted item and, where it has been charged, the cost of standard postage and packing.

Where the item was originally delivered as part of a multiple item order we will refund the proportion of any postage and packing charged for the multiple order which is applicable to the returned item.

We do not refund the cost of special postal services such as Next Day Delivery where such service was requested by the customer.

We recommend that the customer obtains and keeps proof of posting, or uses a service that offers tracking or loss compensation. We are not responsible for return items that are lost or damaged in the post.

We do not offer refunds for items made specifically to the customer's own specification and/or design.

Returning a Faulty or Incorrect Item

We take great care to ensure that the item you receive is in fact the item that you ordered and that it reaches you free from fault or damage. Should this not be the case we will happily offer a refund or exchange the item (subject to availability).

Please notify us about the faulty/incorrect item in writing by e-mail or by letter in the first instance. Contact details:

Our e-mail address: info@thefuroshikicompany.co.uk

Our postal address: 12 Heapworth Avenue, Ramsbottom, Lancashire, England, BL0 9EH

Faulty/Incorrect items must be returned to us within 14 days of their receipt.

We will pay approved refunds or exchange the goods within 28 days of our receipt of the faulty/incorrect returned goods.

We will also pay for the reasonable return delivery of the faulty/incorrect goods to our trading address. We will advise you about acceptable delivery methods and costs, in writing, after receipt of your written notification.

Complaints & Comments

We aim to please with our products and services. However, should something not have gone to your satisfaction we would very much appreciate the opportunity to address the matter.

Please send any complaints to us in writing at :

Our e-mail address: info@thefuroshikicompany.co.uk

Our postal address: 12 Heapworth Avenue, Ramsbottom, Lancashire, England, BL0 9EH

We will treat your complaint in confidence and we will acknowledge your complaint within 3 working days. Our goal would be to resolve your complaint, to your satisfaction, within 7 working days.

We are also happy to hear comments and suggestions from our customers. Please send your thoughts to the address as above.